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Program Director at Cancer Support Community

Posted: 03/29/2021

Job Title: Program Director (PD)                                         
Reports to: Executive Director (ED)
Status: 26-32 hours per week in the office, these hours
              can accommodate continuing private practice
Pay: $28 per hour and can go up depending on experience
Applications Due: April 23, 2021
Job Summary:
The Program Director (PD) is responsible for the administration, oversight and leadership of all participant-related clinical programs of the Cancer Support Community – CA Central Coast: the supervision of all clinical facilitators and adjunct instructors, and the provision of direct clinical services for people of all ages affected by cancer in accordance with Cancer Support Community national and local standards, policies and procedures.
The PD builds and maintains relationships with participants, program professionals, speakers, and key programmatic constituents in the healthcare, medical and academic arenas; maintains program statistics and reports.
The PD works closely with the Executive Director and others to provide programmatic consultation as it relates to general operations, outreach, marketing, reporting and, on an as needed basis, participates in fundraising activities.
The Program Director is expected to maintain licensure, in the state of California, as a mental health professional, to keep up to date on psychosocial oncology practices and research issues, and to represent the Cancer Support Community - CA Central Coast at the annual National Leadership Conference and other professional meetings.
The Program Director must embody the highest professional standards and demonstrate warmth and compassion as he/she works with participants, staff, volunteers and others in building and maintaining a sense of community.
Duties and Responsibilities:
            I. Program Administration

  • Develop, administer, and review the Programs to ensure ongoing evaluation of quality and guidelines as defined in the Program Manual and in accordance with all policies and procedures of the national CSC.
  • Develop, schedule, and oversee the organization of new programs, services and telehealth.
  • Maintain a monthly program of activities for CSC participants and family members.
  • Secure and implement national Patient Education Programs as prescribed by the national office including program evaluation and reports.
  • Recruit all workshop leaders. Provide them with necessary information and guidelines for CSC-CCC presenters.
  • Collaborate with staff to plan and disseminate all monthly program calendar information – for printed, eblast, website and social media platforms.
  • Supervise the planning, opening and closing of educational workshops, virtual and in-person, and/or coordinate clinical staff coverage as needed.
  • Update and review all written materials given to the public to ensure that all information about the Program properly and accurately reflects the programs and services rendered.
  • Educate and train non-program staff as to the basics of the program, e.g. volunteers, non-clinical staff and orientation facilitators, no less than twice yearly.
  • Supervise the planning, implementation and execution of all social events for participants.
  • Attend Board of Director meetings and interact with the Board, as requested by the Executive Director.
  • Interact with Clinical Program Directors from other Cancer Support Communities to share best practices and obtain consultation and support.
  • Oversee and coordinate coverage of all weekly support groups, networking groups, workshops, virtual programs and events.
  • Create the agenda and conduct staff and supervision meetings as needed.
  • Maintain availability to respond to Program questions, problems, and opportunities on a daily basis from staff, phone or walk-in inquiries, outside agencies, etc.
  • Establish and maintain administrative procedures for participant groups, orientation meetings, workshops, social events and other programs.
  • Support and, as requested, represent the program at fundraising, public relations, and social activities on behalf of CSC-CCC.
  • Inventory Program materials and resources and library information and reorder when necessary.
  • Work with staff and participants to create and maintain a sense of community.
  • Periodically evaluate program effectiveness.
  • Attend the National Leadership Conference and other regional and national meetings as scheduled or as directed by the Executive Director.
  • Oversee maintenance of group rosters and participant activity sheets.
  • Collaborate with professional and educational institutions to coordinate CSC-CCC's utilization as a placement site for interns.
  • Work closely with ED to create program model for new programs i.e. Healthy Living, new programs, outreach to new demographics, etc.
  • Create and update group room and virtual materials, ensuring facilitators are maintaining consistent updates of all programs and services at CSC.
  • Regularly evaluate participant satisfaction and program effectiveness using workshop evaluations, annual surveys of participants and Professional Advisory Board members, and other tools.
II. Clinical Direct Service
  • Facilitate weekly support groups as needed.
  • Conduct educational workshops on a variety of topics of choice 4 times each year.
  • Provide crisis intervention and short-term counseling to participants in distress, as needed.
  • Provide and/or arrange for back-up group coverage when a facilitator is unable to be present for his/her group.
  • Develop and provide other programs of key interest and expertise as resources allow.
III. Budget Planning and Development
  • Work closely with ED to develop program budget as needed.
  • Participate in fundraising events and support CSC efforts to foster donors.
  • Oversee maintenance and security of participant registration forms, group rosters, group notes/files, virtual progress notes, telehealth requirements and participant activity sheets.
  • Assume Executive Director responsibilities as necessary at the request of the ED or Board.
IV. Program Outreach
A. Professional Outreach
  • Coordinate all activities related to health care providers. This includes development of an organized plan of regular contact, which will increase the awareness of CSC programs among these providers.
  • Coordinate mailings to professionals whose patients can benefit from CSC services.
  • Be available as needed for speaking engagements to health care professionals.
  • Develop relationships and opportunities for partnering with other service providers, e.g. ACS, local Oncology Nursing Society chapter, etc.
            B. Community Outreach
  • Seek, develop and implement new outreach opportunities with civic organizations, health fairs, volunteers needed, while maintaining existing relationships in place.
  • Be available as a speaker for community groups as needed.
Minimum Qualifications
  • Licensed MFT or CSW, or similar mental-health care license in State of California.
  • Strong clinical skills, including group therapy experience and ability to work with issues surrounding chronic and life-threatening illness.
  • Demonstrated administrative skills, including planning, organizing, scheduling, reports, program statistics and program development.
  • Ability to administer CSC policies and procedures while implementing a warm, intense, personal, informative, and effective program.
  • Ability to interact with individuals at all levels (participants, donors, staff, and public).
  • Good verbal and written communication skills are essential.
  • Ability to work a varied and flexible schedule, including some evenings and Saturdays.
  • Ability to speak in public to large groups.
  • Ability to work under pressure with minimal supervision.
  • Commitment to working as a team member in a therapeutic community.
  • Have a business understanding and familiar with operating budgets.
  • Big picture vision and work ethic to achieve results.
  • Good listening skills.
  • Leadership skills and a motivated team player.
  • Willingness to network and consult with other CSCs.
  • Ability to adjust work-day schedule to accommodate needs of programs/scheduling.
  • Able to use Microsoft Office Suite and Google platform
  • Knowledge of Gnosis a plus but not mandatory
Application Submission:
Please submit your cover letter and resume (including your license numbers) to our office no later than 5pm on April 23, 2021 via email For more information about the position please contact our office at (805) 238-4411. Our office is currently open by appointment only Monday-Thursday 9am-4:30pm. If you would like to visit please call ahead to schedule an appointment.
About Cancer Support Community- CA Central Coast
The mission of Cancer Support Community-California Central Coast is to help those affected by cancer and their loved ones enhance their health and well-being. With a motto of “So that no one faces cancer alone,” CSC-CCC provides a professional program of social and emotional support, as well as, education in order for participants to learn vital skills that will enable them regain control, reduce isolation, and restore hope, regardless of the stage of disease. Fundraisers, private donations, and sponsors enable CSC-CCC to continue its work with the local community.

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